The enrollee, when require Telemedicine services, will either walk-in into telemedicine center or call the telemedicine administrator (TMA) over the phone to procure appointment with the doctor at TSC. The TMA will request an appointment and upon the confirmation of appointment, will inform the enrollee about the same.

The enrollees will walk-in to the TCC about 15 minutes prior to the scheduled time. The nurse at TCC will obtain consent and enter medical information including scanned documents if any into the EMR. The nurse will connect various peripheral medical devices to the enrollee and upload clinical parameters. This entire process can also be performed at the time of seeking appointment for better advantage. Now the enrollee is ready for consultation.

The consultant at TSC will go through the clinical information of the enrollee and comes on to the video conferencing system. After formal greetings, self introduction, confirmation of enrollee’s identity, consent, symptoms etc. the consultation process will be completed through the assistance of nurse at TCC. The consultant enters all clinical findings into the EMR and enters clinical advice including prescription and further investigations.

The nurse at TCC can instantly print the prescription, investigation requisition and other clinical advice and hands it over to the enrollee. The consultation process now will be closed and the entire clinical information will reside in the EMR for follow-ups. More...

Second opinions

Second opinion is taken by patient when he is confronted with serious clinical condition. Doctor takes second opinion when he is confronted with complex clinical conditions and conditions that are beyond his capability. Doctors also take second opinion when the clinical condition does not belong to his specialty and is commonly known as cross consultation.

Pre-hospitalization evaluation

Normally when a patient requires surgery, the patient gets admitted to the hospital for medical evaluation and clearance for surgery. This is true for patients coming to district headquarters / city hospitals. This stage of evaluation itself costs lot of money and hardships. Apollo does most of pre-hospitalization evaluation through telemedicine for its remote patients whereby drastically minimizing total cost of the episode. This is more appropriate for elective cases.

Post-hospitalization follow up

Many outstation patients are retained in hospital for additional one or two days in the hospital which otherwise is avoided for local patients. This is an expensive precautionary measure in the interest of patient. Similarly many patients after major surgery / ailment has to visit hospital for follow up. It is more convenient for rural patients to stay in district headquarters / city rather than going and coming back.

Apollo addresses above situation through telemedicine. In fact many of major surgery packages at Apollo major surgery packages include 2 – 3 teleconsultations with operating surgeon / consultant from their village. This practice gives tremendous psychological wellbeing and cost containment.