Contact Center

Solution Features
  1. Ability for the Agents to be logged in remotely anywhere with just a phone and a web browser.
  2. Several real-time and summary reports available.
  3. Ability for the 3rd party blind call transfer.
  4. Single agent call queuing.
  5. Ability to the Web-based administration.
  6. Able to Start and Stop Agent's Call Recording at any time.
  7. Ability to record all calls automatically.
  8. Able to Autodial campaigns with IVR then direct to agent.
  9. Ability to Park the customer with custom music per campaign.
  10. Ability to Send a dropped call to a voicemail box per campaign if no agent is available.
Benefits
  1. Efficient call handling.
  2. Faster response to callers.
  3. More efficient handling of peak hours traffic.
  4. Increased agent productivity.
  5. Simplified staffing requirements.
  6. Increased management control.
  7. Grows with your business to protect your investment.