- Ability for the Agents to be logged in remotely anywhere with just a phone and a web browser.
- Several real-time and summary reports available.
- Ability for the 3rd party blind call transfer.
- Single agent call queuing.
- Ability to the Web-based administration.
- Able to Start and Stop Agent's Call Recording at any time.
- Ability to record all calls automatically.
- Able to Autodial campaigns with IVR then direct to agent .
- Ability to Park the customer with custom music per campaign.
- Ability to Send a dropped call to a voicemail box per campaign if no agent is available .
- Efficient call handling.
- Faster response to callers.
- More efficient handling of peak hours traffic.
- Increased agent productivity.
- Simplified staffing requirements.
- Increased management control.
- Grows with your business to protect your investment.